Computer Scam: 06/03/2022 Ashburn VA

The complainant reported that while using her computer a pop-up ad appeared with an error message and instructed her to call a phone number. After calling the phone number, she was advised that her accounts had been hacked. She was convinced to download an app on her computer which gave the caller control. The person instructed the complainant to purchase gift cards and provide the card information to fix her accounts, which she did.


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