The complainant reported that he received an email from a payment app that stated there was a charge to his account for bitcoins. The complainant called the phone number on the email and then provided personal information over the phone, including his bank account. The call taker told the complainant that they “accidentally” refunded 10 times the amount back in his account. They told the complainant to go to the store and purchase gift cards for the difference and provide them with the card numbers; which he did. The complainant checked his bank accounts all the money was taken back out and the gift cards were used.